I cannot locate OBD connector
Diagnostic connector, as rule, is located inside the car under the steering wheel. To find out where it is, please contact your car dealer or visit one of our or partner installation centers in Moscow and Saint Petersburg.
How do I know that I installed everything correctly?
After you install Element into diagnostic connector LED indicator will light up. If access to your car’s OBD connector is difficult and you cannot check whether the indicator is on, you can check the mobile app Element after your first trip.
Will Element work in other countries?
To avoid any additional charges that may arise from using roaming we disconnect device’s access to Internet for the entire duration of your abroad trip. When you come back all your data for the past 2 weeks will automatically appear in your mobile app or website account.
I cannot start the car with the app
This function is only available on cars that have automatic starting and are subscribed to the plan that supports this function (Security or Maximum). Please make sure that your car is ready for automatic start, hand brake is set, and transmission is on neutral (if you have manual transmission). If you meet all of the above and still cannot start the car, please contact technical support at 8 800 555 42 99
Why do I need a tag?
The tag is required for system user identification and managing system’s protection mode.
How does locking work?
Locking is activated if device is disconnected from diagnostic connector and in case of car movement with protection mode still on.